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Email:service@puairwater.com

Produce Water From Air
  • What is Atmospheric Water Generator

    Atmospheric atmospheric water generator is a high-quality drinking water equipment that collects water molecules in the air through high-efficiency filters, condenses the air into liquid water, and then undergoes a series of fine purification treatments to produce water.

  • What is the principle of air water generator?

    The air water generator removes impurities, harmful substances and microorganisms in the water through filtration, reverse osmosis, nanofiltration, ultrafiltration and other technologies, making the water clearer and healthier.

  • What kind of filtration system does our atmospheric water generator have?

    The main filtration systems of our air water generators are: pre-carbon filter, post-carbon filter, RO membrane, TCR carbon filter, which produce pure drinking water through layer-by-layer filtration.

  • Is the water in the atmosphere safe to drink? How is the taste?

    Yes. First of all, we breathe air normally every day without filter purification protection all day long. Surface water on Earth comes from precipitation formed from the air. In contrast to surface water sources, air sources are free from surface pollution (eg industrial pollution, agricultural residues, etc.).
    Secondly, our air water machine needs to go through the process of air filtration system before producing water. Suspended solids and particles above 0.3 microns in the air have been blocked outside the system. Specifically, the raw water after air filtration has at least reached the municipal water quality standard, and after multi-stage purification, the clean drinking water has fully met the standard and is safe to drink.

    Taste: Water extracted from the air is of high quality, free from chemicals and bacteria, providing a great tasting experience.

  • Will the water in the water storage tank inside the atmospheric water generator device deteriorate?

    As long as the unit remains powered on, our system will continuously circulate the water in the storage tank - ensuring that the water remains 100% pure and safe to drink.

  • What certifications do our Atmospheric Water Generators have?

    CE ,CB ,CCC , WQA , ISO9001-2008 , UL ,SGS & CPIC etc.

  • What are the benefits of installing an atmospheric water generator at home or office?

    The Atmospheric Water Generator purifies the air and also acts as a dehumidifier.

  • Is the water produced by atmospheric water generators better than bottled purified water?

    Atmospheric water generator is directly from the water in the air, through multi-layer filtration to produce pure water. In many cases, bottled water is filtered city water that is treated at the manufacturing plant. Other bottled water is "spring water" and there is no guarantee that it is truly pure and free from any contamination.

  • How much water can the air water generator produce?

    Different models of air water generators can produce different amounts of water. Our PAW-90HE can produce 30 liters of water per day, and PAW-ZL9510E can produce 16 liters of water per day.

  • Can the water machine filter out heavy metals such as lead and mercury in the water?

    Yes, the filter element of the water generator can remove heavy metals and harmful substances in the water to achieve healthier drinking water.

  • How to place an order?

    Once you have determined which products to order, use the quantity tool to select the quantity of the item you would like to purchase and click the "Add to Cart" button. Continue shopping this way until you have completed your order. When you're ready to checkout, click the cart button at the top right of the page. Then follow the process for settlement.

  • How long does it take to process an order?

    We do our best to process and deliver orders as quickly as possible. After the order is placed, our factory needs 4-7 natural days to test the machine operation and other functions again. Shipping time: Shipping from China, 20-30 natural days. However, processing and delivery time frames may vary due to special circumstances.

  • How to cancel an order?

    We only support the cancellation of products that have not been shipped. If you want to cancel, please contact us by email: service@puairwater.com.

  • Can I distribute your products?

    Yes, we look forward to your cooperation. If you have this idea, please write to us: service@puairwater.com

  • Where do you ship from?

    Our products are shipped directly from China.

  • How many days will it take to receive my item?

    After the order is placed, our factory needs 4-7 natural days to test the machine operation and other functions again. Shipping time: Shipping from China, 20-30 natural days.

  • What should I do if my shipment says delivered but it hasn't?

    We apologize for the inconvenience caused to you! In the unlikely event that this happens, please contact Customer Service via email: service@puairwater.com, and we will be happy to investigate and resolve any shipping issues as quickly as possible.

  • How to track my order?

    Once your order has shipped, you will receive an email with a tracking number that links to the carrier's service website. You can also enter any tracking number here.

  • How to return an item?

    Contact us to return, please check our return policy for details.

  • What should I do if I receive damaged goods?

    We strive to ensure that all items received are in perfect condition, and if you receive a damaged item, we apologize for the inconvenience. Please email to contact our customer service team. We will make every effort to rectify the situation by sending a replacement item or refunding your order and we will assist you in returning the damaged item at our expense.

    Email: service@puairwater.com

  • How long is the warranty period?

    1 years

  • What can we guarantee?

    Everything related to factory defects. Currently, our failure rate is less than 1%, but throughout the process we will help you determine the best way to resolve your issue. We do not process refunds after the refund time has expired. But we are committed to providing you with a solution that will make your experience positive.

  • Is it easy to install and operate the atmospheric water generator? What should I pay attention to?

    So easy!
    It is not difficult to operate. After you purchase the machine, we will send documents to guide you through the installation and operation of the machine.

  • How often does the equipment need maintenance? How often do I need to change the filter?

    For home models, the filter needs to be replaced periodically. The front carbon filter is replaced every 3-6 months, the rear carbon filter and TCR carbon filter are replaced every 6-9 months, and the RO membrane is replaced once a year.

  • Can the machines be plugged in all the time or do they have to be turned off at specific times?

    It is charged for 24 hours, because there is ultraviolet light inside, which has a sterilizing effect; unless the power supply needs to be turned off when replacing the filter element. In other cases, you need to plug in the power supply;
    Atmospheric water generators can be plugged in at any time to produce clean drinking water 24/7. But you can turn them on/off as you want.

  • Under what environmental conditions do these machines work?

    The working condition of our machine is temperature 15-40(38)℃ and humidity above 35%. The higher the humidity, the more water it can produce. If this standard is exceeded, the machine will automatically stop working.

  • What maintenance does our product require?

    It needs to be cleaned regularly, and the filter element needs to be replaced regularly. After the specific operation order arrives, we will provide document use and maintenance documents.

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